Returns/Shipping Policies
Return Policy
Crafts & Love accepts returns on retail purchases within 14 days of the ship date of your order. Please send Courtney an email at courtney@craftsandlove.com as soon as you are interested in returning an item, and we will discuss return shipping. You, the customer, are responsible for any shipping expenses for returns, and we will fully refund the cost of the jewelry to you. No shipping charges will be refunded. Any custom pieces of jewelry (e.g. custom phrase on Mina Cuff, etc.) are final sale and cannot be returned, due to the custom nature.
All wholesale orders are final, and no returns will be accepted on any wholesale orders. We do not offer credit or returns on any jewelry that is broken in your store or purchased in your store and broken by a customer. We are always happy to repair jewelry that is broken in your store or broken by a customer, but it must be mailed back to Courtney in a timely manner. Email Courtney at courtney@craftsandlove.com with photos of the jewelry in need of repair.
Exchange Policy
Similar to the return policy, exchanges are accepted within 14 days of your ship date. In addition to paying shipping expenses, you will be invoiced for any difference if the exchanged item is more expensive than your original item, and the exchanged jewelry will not be mailed until the first piece is received in our studio. No price adjustments or price matches available.
Shipping
All orders are typically shipped via USPS within 1-4 business days of your order, barring any notices on our front page of shipping delays. International orders may take up to 2-3 weeks for you to receive, depending on customs. Domestic orders come with tracking information and will be emailed to you upon shipment.
This means we have 1-4 business days to create, package, and drop your order with USPS. USPS then has control over the exact delivery date of your order. We do not guarantee or promise when your package will be delivered, because we do not have control over USPS shipping times, and please be aware that delays can happen.
Gifts
We would be more than happy to include a note from you to the recipient, if you are purchasing a piece of jewelry as a gift. Be sure to include the note you would like written in the note box upon checkout.
Damage or Lost Packages
If you jewelry is damaged or lost during shipping, please contact Courtney at courtney@craftsandlove.com as soon as possible with a picture of the jewelry or detailed description of events that occurred, and we will discuss ways to move forward.
We are more than happy to assess any C&L jewelry that needs repair. Many repairs do not charge any fees, as long as you, the customer, pays to have it shipped to us, and we often cover the shipping fees back to you. If your gemstone or pendant broke during wear because you dropped it or slammed it against something hard, we can likely replace the gemstone, but there is a fee required. Please email Courtney at courtney@craftsandlove.com with a photo of the jewelry and we can quote you fees and time frames for repair.