Crafts and Love accepts returns on retail purchases within 14 days of the ship date of your order. Please send Courtney an email at email@example.com as soon as you are interested in returning an item, and we will discuss return shipping. You, the customer, are responsible for any shipping expenses for returns, and we will fully refund the cost of the jewelry to you. Any custom pieces of jewelry (e.g. custom phrase on Mina Cuff, etc.) are final sale and cannot be returned, due to the custom nature.
All wholesale orders are final, and no returns will be accepted on any wholesale orders. We do not offer credit or returns on any jewelry that is broken in your store or purchased in your store and broken by a customer. We are always happy to repair jewelry that is broken in your store or broken by a customer, but it must be mailed back to Courtney in a timely manner. Email Courtney at firstname.lastname@example.org with photos of the jewelry in need of repair.
Similar to the return policy, exchanges are accepted within 14 days of your ship date. In addition to paying shipping expenses, you will be invoiced for any difference if the exchanged item is more expensive than your original item, and the exchanged jewelry will not be mailed until the first piece is received in our studio.
All orders are shipped via USPS within 1-4 business days of your order, barring any notices on our front page of shipping delays. International orders may take up to 2-3 weeks for you to receive, depending on customs. Domestic orders come with tracking information and will be emailed to you upon shipment.
We would be more than happy to include a note from you to the recipient, if you are purchasing a piece of jewelry as a gift. Be sure to include the note you would like written in the note box upon checkout.
Damage or Lost Packages
If you jewelry is damaged or lost during shipping, please contact Courtney at email@example.com as soon as possible with a picture of the jewelry or detailed description of events that occurred, and we will discuss ways to move forward.